Address Book for Exeter, Devon

Apart from the time it takes to get seen the service is great

Very patient and friendly staff.

Most of the banks these days are all about doing everything online. If you do want to talk to a human, best make conversation with your fellow customers in the queue for the self-service machine. And don't worry about running out of time for a chat, you'll have all the time in the world as the machines beep madly as they error and transfer all your money to an account in Portugal.

Always happy with Lloyds cash points for working

I had to pay a cheque into German Shepherd Rescue Elite (we obviously rescue German Shepherd dogs that have fallen on bad times though no fault of their own). I was going to pay it in to the Exeter city branch, which is a bit of a hassle having to go into town, but a quick check on the internet showed there was a branch in Marsh Barton. I found that I can park right outside a couple of steps and I'm in the bank, but even better, I didn't have to mess around with one of those self service machines, I could give the lovely cashier the cheque and the paying in details, job done. Thank you :)

With little difference between products in this highly regulated financial sector - service is everything!

Transferred in 2016 after 40-plus years with the spivs at Barclays and have no regrets except that I stayed with Barclays for so long. This branch of Nationwide is excellent, the staff are courteous and knowledgeable, and the bank seems to be efficient, honest and well-run.

Welcoming and helpful staff.